Help, Guidance & FAQs


WHICH WEB BROWSER WORKS BEST? (currently Google Chrome)
GPWales has been designed with modern browsers such as Microsoft Edge, Apple’s Safari and Google Chrome in mind. GPWales will therefore require you to use one of these Browsers to use all of the features. Older generations of web browsers such as Internet Explorer are not compatible with all of the features of GPWales. The optimal browser currently is Google Chrome.
You can download Google Chrome from
You can download Microsoft Edge from
If you are using a works computer, you can change your default browser so that your preferred browser opens by default. To change the Default Browser on your Windows 10 Computer:
1. Click on Start Menu
2. Start Typing 'Default Apps' then click on 'Default App Settings (System Settings)'
3. Click on 'Web Browser' towards the bottom of the screen
4. Click on Google Chrome

GPWales and Locum Hub Wales are currently distinct websites with distinct databases - you'll need a separate login for each site until we can merge the two sites back together (currently planned for Winter 2020).
1. Complete the 'New Users' side of the Login Page. You'll be emailed a link to confirm your email is accurate (please check junk)
2. If you can't find or leave the link too long (it times out for your own security), simply get another one by clicking on 'Expired/Need a new Email Confirmation link?' in the login page.
3. If you forget your password, click the 'Forgot your Password?' link in the login page.
4. If you're getting a message saying 'These credentials do not match our records' it means either you've not complete the 'New Users' side of the page yet, are entering the wrong password, or using the wrong email account. If you're not sure, by all means contact Support Team or call 03330111899

--- LOCUM FAQs ---

This can only be achieved retrospectively (i.e. from midnight of the last day of the month) – as shifts could be worked/entered up to the last day, or indeed retrospectively.
At the turn of each month you’ll see a task appear in the dashboard screen, and see the message bubble in External Shifts change to enable you to update and confirm no shifts have been worked, or add any shifts otherwise forgotten.


GMPI Guidelines were updated on the 8th December 2020, FAQs about this were issued by NWSSP shortly after and are displayed here for your convenience;

Following the communication issued regarding the updated Guidelines for the Scheme for General Medical Practice Indemnity (GMPI) we have received some questions around the changes – please see the FAQs below.

If you have any queries which are not addressed below please contact us for further assistance.​

Q: Do locum GPs have access to indemnity under the discretionary Scheme for GMPI for all shifts worked before the 8 December 2020?
A: The GMPI position for shifts worked before 8 December 2020 is as per the previous Guidelines - i.e. all Locum GPs undertaking Locum work in Wales need to be on the All Wales Locum Register (AWLR) and if registered on the AWLR then shifts are eligible for the discretionary scheme for GMPI.

Q: Do we need to enter External Shifts (shifts booked outside of LHW) from before the 8thDecember 2020 to have access to indemnity under the discretionary Scheme for GMPI?
A: No - External shifts will not need to be entered prior to the 8 December 2020 updated guidelines release.

Q: When do the new requirements in appendix B commence?
Shifts booked through Locum Hub Wales:
· All shifts booked through Locum Hub Wales will be logged in the system and there is nothing further for the Locum GP to do.

External Shifts:
· All External Shifts worked from 1 February 2021 must be logged in LHW
· Shifts worked between 8 December 2020 and 31 January 2021 will sit in a Grace Period and do not need to be entered in LHW
· All shifts in the Grace Period will be eligible for the discretionary GMPI
· To get used to the functionality and form good habits why not start entering your external shifts now

Q: Is there a deadline for entering shifts retrospectively i.e. am I still covered for a shift worked 60 days ago if I enter it now?
A: From 1 February 2021 all shifts arranged outside of Locum Hub Wales will need to be entered in the system before the 28th day after it was worked, they can also be entered in advance. If a shift is entered after the 28th day it will still be accepted in the system but will show as a late entered shift. Where no locum GP shifts are worked the Locum GP must update LHW confirming that no locum shifts have been undertaken within the required reporting period, using the External Shift, Nil return functionality with LHW.

Q: Do we need to enter external shifts for work at Managed Practices?
A: No - Locum Shifts worked in Managed Practices are covered under the Health Board contract and do not fall under The Scheme for General Medical Practice Indemnity (GMPI)

Q: Do we need to enter external shifts for work at OOH locations?
A: No - There is currently no requirement to enter Out of Hours Shifts, if however, you also work Locum Shifts outside of your OOH work these will need to be captured.

Q: How does Shropdoc fit into this/am I covered by Shropdoc?
A: There is no requirement to enter Shropdoc shifts in Locum Hub Wales, if however, you also do Locum Shifts outside of your Shropdoc work these will need to be captured.

Q: Do I need to Log a shift if in a field hospital?
A: No - There is no requirement to enter Field Hospital shifts in Locum Hub Wales, if however, you also do Locum Shifts outside of these locations they will need to be captured.

Q: If a locum shift is not logged accidently, is this a breach of guidelines?
A: Mechanisms exist within LHW that will issue notifications when no shifts have been detected in any one month. Where no locum GP shifts are worked the Locum GP must update LHW confirming that no locum shifts have been undertaken within the required reporting period, using the External Shift, Nil return functionality with LHW.

Any queries relating to Appendix B of the GMPI Guidelines ‘Requirements for the use of the All Wales Locum Register (Applicable to General Medical Practitioners engaged to work locum shifts)’ should be addressed to NWSSP’s Employment Services Team at / 01792 860498/0490.

Any queries relating to other sections of the Guidelines should be directed to our Legal & Risk Services GMPI Team

Locum Hub Wales are not Policy makers for GMPI. For any GMPI related queries (beyond site functionality) please contact NWSSP directly

Once you're logged in, navigate to the 'Locums' in the menu at the top, then 'Manage Shifts'. You'll see a tab for 'External Shifts'.
Simply follow the instructions provided, clicking the 'Add Record of an External Shift' button.
If you find it frustrating to enter shifts here, it could be beneficial asking if your Practice would be able to post your regular shifts which you can then connect to, to avoid you having to enter them.

Every new user sets up a profile as themselves, some may then apply to be enabled to manage a Practice, others may wish to complete the required Locum checks (or both).
1. Once you create your account (see above) you'll be passed through to your Profile. Complete this accurately.
2. Locums will need to ensure they have selected that they are a Doctor and entered an accurate GMC Number.
3. If you are already on the All Wales Locum Register (AWLR) your number will display and continue through this tab.
4. If you are not on AWLR, you can choose to not locum, to upload your own proof of Medical Indemnity, or ask to join AWLR
5. Once you get to the Locum Jobs Tab the system will have already searched the Welsh Medical Performers List (MPL) database to ensure it can match your GMC Number. If it can't find you it'll suggest you join the Welsh MPL.
6. If you are matched on the MPL, you'll have the option to click to join AWLR. this will email your request to NWSSP for processing. Please check back the following day or wait for their confirmation email.
7. Once past the MPL and AWLR (or alternative upload) registration check, continue through the Locum Tab.
8. Selecting Practices to your Willing to Work list will make it much easier to search for shifts later. Practices will see you've joined their willing to work list, and you'll be automatically/immediately notified of any new shifts being posted by these Practices.
9. On the My Documents Tab, upload a picture and as many documents as you're able - Practices are much more likely to select candidates where their documents are ready and available to view.
10. Once you complete the profile you'll see 'Locums' appear in the menu (top right) - click here to start searching for shifts, or manage shifts once you've applied to any.

If you've followed the steps above and can view the 'Search for Shifts' page in the Menu you'll be able to search for shifts.
1. The Page will default to display only shifts in the next two weeks, at Practices selected from your 'Willing to Work' list from your Profile.
2. To view more shifts, toggle the filter 'Include Practices not on my 'Willing to Work' list' to Yes, or expand the sate range.
3. To apply, simply click apply, enter a fee and/or any notes required. To see other shifts in the same Practice, click 'More Shifts'


Any User can apply to become a 'Practice Enabled User' so that you can then access and edit the Practice's Profile, create and manage Locum Shifts as well as a whole host of other features relating to the practice. All users must be approved either by a previously enabled user in the same practice or by the Locum Hub Wales Admin Team (email

To apply to be a Practice Enabled User:
1. In your personal profile, in the final tab ‘Coordinate a Practice’ search for the practice you manage - Start typing your Practice Name or Practice Code. After 5 characters/digits have been entered it'll offer results for selection. Select your Practice
2. Click the blue button 'Apply' next to the practice name.
3. If you have been the Practice Manager for more than a few months you will likely be on the pre-approved Practice Manager List and the 'Practice Tools' menu will appear in the top right of the screen. If not, a notification will not be sent to all other users who are Practice Enable Users already and any of them can accept or reject your application.
4. If your Practice doesn't have pre-enabled users or you need your approval expedited please contact Locum Hub Wales Support Team ( or 03330111899) and they can help.

Guidance about Posting a shift can be viewed here; Create a New Locum Shift Explanation Video
1. Navigate to 'Practice Tools' in the Main Menu
2. Click 'Post a Shift'
3. On the Calendar click on the day you wish to create the shift. We'd advise creating only one shift at first - all subsequent shifts will mimic the most recently posted shift to avoid manual entry of all shift information each time.
4. A Summary table will appear. The Summary Table will contain the shifts that you create. You can create up to 25 shifts at a time.
5. Either click to Publish if all data is correct, or red cross to delete, or click on the Clipboard icon in the 'Actions' column to edit any shift information.
6. Edit the shift parameters as you wish, once happy, click on 'Save'
Guidance about Auction type can be viewed here; Best Offer and Reverse Auction Explanation Video
7. You can continue to add up to 25 shifts. You can always go back and edit any previous shift.
8. When you are ready to publish the shifts in your table, click 'Publish All Shifts'
9. Click 'Publish' in the confirmation window.
10. Your shifts are now live. Locums who have selected your Practice for their Favourites/Willing to Work List will be immediately notified of new shifts being posted. Other locums will be able to search for shifts at your Practice immediately.

You'll be notified of applications to shifts posted. To manage those applications and select who you wish to use for each Locum Shift you follow steps below;
1. Navigate to 'Practice Tools' in the Main Menu
2. Click 'Manage Locum Shifts'
3. This page contains 2 tabs – the first displays all live/future shifts, and the second everything else.
4. All shifts display in chronological order with the shift data and details displayed first, and underneath, details of any applicants.
5. If a shift has no applicants, the message 'No Applicants Yet' Will display under the shift details.
6. Applicants are displayed in a table under the shift details. You will be shown their MPL Status, what type of indemnity they have and the fee they have offered, the average fee this locum has charged practices per session over the last 12 months (if the locum chooses to display this information). Click on the 'Notes' icon to display any notes the locum has attached to their application, and if they have attached any documents to their profile you can view them by clicking on the number in the CV and attachments column.
7. If the auction type is 'Reverse Auction' keep in mind that the fee offered by a locum might change regularly.
8. To accept an applicant, select the green tick against their name and they will receive an email notification that their application has been successful. If there are multiple applicants, all the other applicants will automatically be rejected, and they will receive an email notification stating they have not been successful.
NB: You don’t have to accept the applicant with the lowest offer.
9. To manually reject an applicant, click on the red cross against their name.
Please Note: If the successful applicant is unable to attend the shift, you can re-list the shift. All the applicants that were automatically rejected (when you accepted the original successful applicant) will be able to apply again. Any applicant that was manually rejected (with the red cross) won’t be able to re-apply for that shift if it becomes available again.
10. To cancel a Shift, click the ‘Cancel Shift’ button next to the shift. All pending applicants will be notified that the shift is no longer available.

It is important to complete this profile, the details within it help Locums to select and apply to your Practice. Knowing which clinical system you use for example will impact on the locums able to apply to the shift.
1. Navigate to 'Practice Tools' in the Main Menu
2. Click 'Edit Practice Profile'
Tab 1: Practice Details
Some information will already be entered based on data from NHS Digital
Map - if the token isnt quite the right place after zooming in, you can drag the pin to a more precise location.
Practice Picture - if you have an image of the Practice please upload it. This impacts users in the shift search page and shouldn't be underestimated.
The Practice Website URL - could be a unique website address or the link from the LHB
The Description of your Practice - is the opportunity to 'pitch' to locums and those looking at permanent jobs on why working with your Practice is better than elsewhere. Why do you enjoy working with your Practice?
Tab 2: Additional Information
Selecting this information will greatly improve the data displayed to Locums to get a feel for your Practice and may mean the pool of Locums available will increase.
Clinical System selection - this is vital for search filtering of locums, we'd highly recommend completion.
Tab 3: Practice Enabled Users
This tab will display any pending user authorisations, and who the current authorised users of your Practice are.
Tab 4: Locum Engagement
This tab is used for any additional Terms and Conditions you wish to impose on Locums. We'd suggest using this only if you feel you need to as it does impact on the number of Locums who will apply to your shifts. Any changes will automatically email all Locums in the 'Manage My Locum' List to inform them that the Terms and Conditions of the Practice have changed.
The 'Show Profile View' (top right of the page) gives a feel for what a Locum would see from your Practice Profile.

This feature is only available for Practice Enabled Users.
1. Navigate to ‘Practice Tools’ in the Main Menu
2. Click ‘Manage My Locums’
3. You will be presented with a list of Locum Users that have stated they are willing to work at your Practice, or have applied to a shift at your Practice.
4. The amount of information available about each doctor depends on their selected privacy settings.